What is the AIDS Helpline?

The National, toll free AIDS Helpline was initiated by the National Department of
Health- HIV and AIDS, STD’s and TB Directorate in 1991. The objective of the line
is to provide anonymous, confidential, accessible information, counseling and
referral telephone services in all the eleven official languages, in South Africa. The
line is managed by LifeLine South Africa, operating 24 hours a day throughout
the year.

National HIV and AIDS Helpline (0800-012-322)

logo aids helplineThe AIDS helpline responds to an average of 3500 calls per month, with most callers from KwaZulu-Natal and Gauteng. IsiZulu and English are the most common languages spoken by the callers and the majority are between the ages of 20- 29 years. The main reasons for calling the helpline include issues of transmission, testing and treatment. Depending on the nature of the problem, some calls are transferred internally to the Treatment Line, a Professional Counsellor and/or the Pfunekani (Tsonga: “a place where you get help”).

Addressing HIV and AIDS in South Africa

LifeLine South Africa’s HIV and AIDS programme is in line with a number of key principles.  The organisation’s core product based largely on the principle of dialogue and engagement with communities that lead into action also plays a critical role in defining the organisation’s HIV/AIDS programme.
Our key principles:
• All LLSA policies and programmes are based on a multi-sectoral response,
consistent with strategies at the national level.
• LLSA policies and programmes are complementary to those of SADC Member
States to avoid overlap and duplication.
• Effective and relevant policies and programmes need to be developed in
collaboration with partners (especially beneficiary communities) at national level.
Our strategic focus areas include:
• Prevention and Social Mobilisation at workplace, schools, churches and other
community activities.
• Facilitating technical responses through the development of guidelines and exchange of best practices.
• Facilitating resource networks by mapping available resources, rationalising activities and focusing interventions on national priorities and common needs.

Workplace Program: Know-Test-Live Behavioural Model

LifeLine recognises the fact that the workplace may often be the only place where
people are exposed to AIDS education. Our KTL Program aims to:

• Prevent new infections through focussed, planned peer education and
behaviour change intervention, and
• Offer ongoing emotional care and support to employees already infected and
affected by HIV, and
• “Build bridges” between management and employees by initiating a
collaborative approach.
Our KTL Program is implemented in six phases in companies over a 12 – 14
month period, ensuring visible and continuous AIDS awareness, education and
sustained behaviour change. Our KTL Program involves all levels of the
company, including senior management, line managers, shop stewards,
employees and workers. Unique features of the KTL Program include a
partnership-building approach and ongoing support at all levels.


The line is sponsored by Department of Health