SOUTH AFRICA ESTABLISHMENT PORTFOLIO
A Mentally and Emotionally healthy South Africa
To offer mental and emotional health services within the culture of Human Rights, through programmes that are preventative and responsive.
We believe in the value of Mental and Emotional Health; and we practice what we preach by seeking ways to pursue it for ourselves as well as others.
We deeply respect and value the differences in people, culture and believe that Mental and Emotional Health is a universal human need.
We commit to do all we can to promote and facilitate Mental and Emotional Health.
HISTORY OF LIFELINE
LifeLine was founded in 1963 in Australia by Reverend Dr. Alan Walker.
LifeLine’s first Centre in South Africa was established at Cape Town in 1968 by
Bishop Peter Storey and it has celebrated its 50th year of existence in South Africa in 2018.
LifeLine South Africa is a Non-Profit organization – 002-571 NPO, PBO
LifeLine operates in 8 of the 9 Provinces of South Africa.
LifeLine is an affiliate member of the following bodies :
LifeLine International ·
Society of AIDS in Africa (ICASA) ·
Amnesty International ·
International Federation of telephone Emergency services and
International Association of Suicide Prevention.
LifeLine South Africa operates three national Call Centre lines on a 24/7, 365 days a year service,
two of the helplines are free on all networks and the other one is a shared call it hosts the following Helplines:
Stop Gender Violence Helpline:
The Helpline was started by Network against Women Abuse which included LifeLine Southern Africa and it was known as Stop Women Abuse.
At its inception it rotated among LifeLine Centres from 1993 before it permanently moved to the National Office in 2000.
With time the Stop Women Abuse (SWA) Helpline was inspired to review its name based on the statistics which showed that
almost 40% of the Line’s callers were found to be male.
The Stop Gender Violence Helpline now operates as a dual line where callers can either call or WhatsApp to have a silent
conversation with the counsellors, 365 days a year and 24 hours a day. It offers its services in all 11 official languages.
This is due to the counsellors who are now operating the line on both full and part time basis.
The SGV Helpline is a national project. Its beneficiaries are women (to a large extent), men, girls and boys who become
witnesses, victims, survivors, and perpetrators of GBV from various communities in all 9 Provinces across South Africa. ·
Other vulnerable groups that get support from the helpline are elderly disable people and the LGBTIQ+ community and women who are substance abusers as they fall under the key populations.
The Helpline answered an estimated total of 329 721 calls from 2017 – 2019.
An increase on the number of calls presented is always observed during the 16 Days of Activism of No Violence against Women and
Children, Youth Day, Day of the Elderly and other observed dates.
The AIDS toll-free Helpline provides anonymous & confidential telephonic lay counselling, support and referral services, 24 hours a day,
365 days a year throughout the country in the 11 official South African languages. This aims to support the government’s HIV & AIDS
comprehensive plan by providing accessible, equitable, co-ordinated and specialised services that contribute significantly towards the behavioural change of individuals and communities.
The salient strategic objectives are challenging and resounding enough to the extent of calling for more resources with a
guaranteed impact in enhancing the emotional wellness of our communities, which is increasing in demand because of social impacts
of both the HIV and AIDS and Covid19 pandemic. LifeLine has crafted solid strategic initiatives and measures to attain these objectives
which have far reaching transformation impact on our target groups. This institution is poised for more results through the funding support of its
key existing and potential stakeholders whose contribution is at the core of our activities, projects and programmes.
Social media platforms : ·
Email counselling WhatsApp messaging
The Treatment Line
It is manned by two professional nurses, who deal with treatment and other related life ailments issues, communicable and non- communicable disease. ·
The center forms part of the AIDS Helpline.
The Nerve Centre
The nerve center is a South African National Department of Health initiative which serves as a helpdesk nationally and its
main mandate is aimed at reaching all health care facilities nationally to check for the following:
Drug stock outs,
It’s a Help desk for community members who have challenges with their chronic medication and is
based at NDoH and is operated by LifeLine officials.
The Nerve Centre is also part of the AIDS Helpline.
Mom Connect: *134*550#
Mom Connect is an extension of the Nerve Centre and its main mandate is to support maternal health through the use of cell phone based technologies integrated into maternal and child health services. The services are free to the user, and messages are available in all our 11 official languages. Mom Connect is voluntary and the pregnant woman can opt out at any time.
The overall objectives of this initiative are:
To introduce a mechanism for registering electronically all pregnancies in the public health system as early as possible,
To send targeted health promotion messages to pregnant women to improve their health and that of their infants,
To provide pregnant women with an interactive mechanism to feedback on the service they have received.
N.B: LifeLine South Africa is committed to improve and transform communities through improved mental and emotional health emotional in individuals, groups and communities throughout South Africa, through counselling, treatment, training, awareness campaigns and appropriate referrals.
LifeLine South Africa National Counselling Line:
This is a 24/7 Helpline which deals with various mental and emotional issues affecting the individuals, groups and communities.
Cases dealt with by the Helpline range from acute social ill to intense psychological dysfunction amongst the affected populations.
Containment, counselling, information giving and referrals are offered by professionals manning the Line.